HOW IT WORKS
Talk to us in three easy steps.
Our service is free and accessible via a toll-free phone line, email or through our website.
We do not provide face to face consultations.
1
Get in touch with us.
Call 1800 102 166 (toll-free), email info@wcias.org.au, or send a message through this website.
2
Tell us what's going on.
We'll listen, and everything you share with us stays confidential. Our team will work with you to understand your situation.
3
Get clear information.
We explain the statutory process under the Workers' Compensation and Rehabilitation Act 2003 and the options open to you.
We can help with
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General information and advice about the statutory workers' compensation process
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Help understanding how to make a claim
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Timeframes that apply to your claim
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Understanding decisions made about your claim and your options
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Applying for a review of a claim decision
We don't provide
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Legal advice
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Advice about common law claims
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Face-to-face consultations — we're available by phone, email and this website
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WHAT WE HELP WITH
Clear answers at every stage of your claim.
RESOURCES
Additional help to get you started.
Official guides and links created to help Queensland workers understand the compensation system.