Guide for Workers – Before You Make a WorkCover Claim
Helps workers understand what a WorkCover claim is, when you may be eligible, and what to consider before lodging a claim. It outlines your rights, responsibilities, and key steps in the process.
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A detailed guide explaining the workers’ compensation process in Queensland, from making a claim through to reviews, appeals, and dispute resolution.
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Mental Injuries – WorkSafe Queensland
Provides information about psychological and mental injury claims, including what is covered, how claims are assessed, and the impact of reasonable management action.
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A Guide for Workers on Psychological Injury Claims and Reasonable Management Action
Explains how psychological injury claims work, what “reasonable management action” means, and how it can affect a workers’ compensation claim.
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Office of Industrial Relations Complaints Policy
Outlines how to make a complaint to the Office of Industrial Relations, including what issues can be raised and how complaints are handled.
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Workers’ Compensation – Queensland Industrial Relations Commission
Provides an overview of Queensland’s workers’ compensation system, including rights, obligations, and how disputes and reviews are managed.
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Workers’ Compensation and Rehabilitation Act 2003 (Queensland Legislation)
The primary legislation governing workers’ compensation and rehabilitation in Queensland, setting out legal rights, duties, and procedures.
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Independent Review of Insurer Decisions – WorkSafe Queensland
Explains how workers can request an independent review if they disagree with a workers’ compensation insurer’s decision.
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Magistrates Court – Queensland Courts
Provides information about the Magistrates Court, including its role in workers’ compensation appeals and how court processes work.
Our service is free and accessible via a toll-free phone line, email or through our website. We do not provide face to face consultations.
We provide general information and advice about the statutory process under the Workers’ Compensation and Rehabilitation Act 2003. Note, we do not provide legal advice or advice about common law claims.
The Workers’ Compensation Information and Advisory Service is completely independent, and any information shared with us will be treated professionally and remain confidential.
The Workers’ Psychological Support Service is a free and confidential service providing support and guidance to workers in their time of need.